Shipping policy

Shipping Policy – Raven Quest Apparel

At Raven Quest Apparel, we are committed to delivering your order quickly, safely, and reliably.

Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays). Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

During peak seasons, product launches, or promotional periods, processing times may be slightly extended.

Shipping Rates & Delivery Times

Shipping rates are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

Canada: 3–10 business days
United States: 5–12 business days
International: 7–20 business days

Please note that delivery times are estimates and may vary due to carrier delays, customs processing, or external factors beyond our control.

Free Shipping

We may offer free shipping promotions on qualifying orders. Eligibility and minimum purchase requirements will be clearly displayed at checkout or during promotional periods.

Tracking Your Order

Once your order ships, you will receive a tracking number via email. Please allow up to 48 hours for tracking updates to appear.

Customs, Duties & Taxes

For international orders, customs duties, taxes, and import fees may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

Shipping Delays

While we strive to meet all estimated delivery times, Raven Quest Apparel is not responsible for delays caused by shipping carriers, weather conditions, or customs clearance.

Incorrect Address

Please ensure your shipping information is accurate at checkout. Raven Quest Apparel is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.

Lost or Stolen Packages

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly. If you need assistance, feel free to reach out to our support team and we will do our best to help.